WHERE DO YOU SHIP?
Anywhere in the U.S., except Hawaii & Alaska. Unfortunately, we are not able to ship SipCozy to the following states at this time: Idaho, Nebraska, Ohio, and South Dakota. Shipping will require a signature from an adult over the age of 21.
WHAT DOES IT COST TO SHIP?
Shipping and handling is factored by weight of the order and distance to the customer. Every cost will vary depending on your order size and location.
WHEN WILL MY ORDER SHIP?
We process orders in 1 to 2 business days. Shipping time can vary between 5-10 days, depending on location. If we have any delays we will notify the buyer as soon as possible.
HOW DO I TRACK MY ORDER?
You will receive tracking information once your order has been processed. If you have any questions about the status of your order, please email us at firstname.lastname@example.org.
WHAT IF MY PACKAGE DOES NOT ARRIVE?
In the rare case that your package does not arrive, please email us at email@example.com. We’ll do our best to work with the carrier to resolve any issues, though please note that we are not responsible for errors in order or address entry, which would result in our shipping company delivering your package to the wrong address or not being able to deliver at all.
WHAT IF I WANT TO CANCEL OR MODIFY MY ORDER?
We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you need to cancel or modify your order, please contact firstname.lastname@example.org within 24 hours and we will do our best to accommodate your request.
WHAT IF MY SHIPMENT ARRIVES DAMAGED?
Please email us at email@example.com with photos of the damage and your order number. We will work with the carrier to get the issue resolved and immediately send you a new product to replace the damaged one.
WHAT IS YOUR RETURN POLICY?
In the unlikely event that you are not satisfied with either SipClean or SipCozy, please send us an email at firstname.lastname@example.org within 14 days of receipt of your package and we will refund your purchase.